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ARRIS® OpsLogic® ServiceManager’s ability to monitor, integrate and correlate data and events — and automate the root cause evaluation and create trouble tickets — across the entire service-delivery chain gives you complete service-level protection of your entire network. You no longer need to dedicate individuals to looking for problems – you’re notified immediately the moment issues arise, and where they’re happening. So you’re able to effectively manage and deliver new service rollouts and improve customer satisfaction.
By proactively tracking Key Performance Indicators (KPIs), ServiceManager provides an accurate, real-time picture of how component outages affect voice, video and high-speed data service across multi-service networks – rapidly pinpointing the root cause of degradations and outages for a fast, proactive response.
The result? Service levels are higher and mean-time-to-repair (MTTR) is cut dramatically. Unnecessary trouble tickets and truck rolls are avoided. Problem detection and response times are greatly accelerated. And you’re able to confidently meet the challenges of supporting multiple services through unprecedented service quality – while managing headcount efficiently.
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